TINIEE LAND | Coloured Contact Lenses Malaysia

By placing an order with TinieeLand, you confirm that you have read, understood and agreed to the following Terms & Conditions. 1. Customer Responsibility Customers are responsible for checking and confirming all order details before submitting an order, including contact lens power / prescription; left and right eye power; Base Curve (BC), where applicable; Diameter (DIA), where applicable; colour and design; wearing cycle; quantity; and delivery information. If TinieeLand has supplied the correct product according to the customer’s confirmed order, incorrect selection by the customer will not be considered a product defect or incorrect item. Customers are strongly advised to consult a qualified eye-care professional before purchasing or wearing contact lenses. 2. Contact Lens Prescription & Eye Suitability Contact lenses may not be suitable for everyone. Customers are responsible for ensuring that the selected contact lenses, prescription, Base Curve, Diameter and other specifications are suitable for their eyes. TinieeLand may request prescription or eye-care information where required. Purchase of contact lenses from TinieeLand does not replace a professional eye examination, diagnosis or fitting by a qualified eye-care practitioner. 3. Colour & Wearing Effect Product photos are provided for reference purposes only. The actual appearance of contact lenses may vary depending on natural iris colour, eye shape, pupil size, lighting, camera settings, screen display, makeup and individual eye characteristics. Differences in colour intensity, enlargement effect or overall appearance after wearing do not automatically constitute a product defect. TinieeLand cannot guarantee that a particular lens will produce exactly the same appearance as shown on a model or promotional image. 4. Comfort & Individual Eye Conditions Contact lens comfort varies between individuals. Factors such as dry eyes, sensitive eyes, eye condition, Base Curve, lens material, lens diameter, environment and wearing habits may affect comfort. Where the product supplied is not defective, personal discomfort, dryness, sensitivity, unsuitable fitting or dissatisfaction with the wearing experience does not automatically qualify for a refund or exchange. If you experience pain, prolonged redness, blurred vision, irritation, swelling or unusual discomfort, stop wearing the lenses immediately and seek advice from a qualified eye-care professional. 5. Pre-Order Items Certain TinieeLand products are sold on a pre-order basis. Estimated delivery periods are estimates only and are not guaranteed arrival dates. Delivery may be affected by supplier processing, international transportation, customs clearance, flight or shipping delays, public holidays, courier delays, weather conditions and events outside TinieeLand’s reasonable control. Customers who place pre-orders are deemed to understand and accept the applicable estimated waiting period. Please avoid placing urgent orders for pre-order products. 6. Order Changes & Cancellation Customers must review their order carefully before making payment. If you notice an incorrect power, colour, quantity, address or other information after placing an order, please contact TinieeLand as soon as possible. We will make reasonable efforts to assist with amendments where the order has not yet entered procurement, processing, packing or fulfilment. Once an order has been processed, ordered from the supplier, packed or dispatched, amendments or cancellations may no longer be possible. Any cancellation or refund request remains subject to the circumstances of the order and applicable consumer laws. 7. Hygiene & Opened Contact Lenses For hygiene and eye-safety reasons, contact lenses are personal-use products. Unless required by applicable law, TinieeLand generally does not accept returns or exchanges for change-of-mind reasons once the original packaging, lens blister or seal has been opened; the contact lens has been worn or used; or the original hygienic condition has been compromised. This does not affect claims involving genuine manufacturing defects, incorrect items supplied by TinieeLand or other rights available under applicable law. 8. Wrong, Damaged or Defective Products If you receive an incorrect, damaged or potentially defective product, please contact TinieeLand as soon as reasonably possible after receiving the parcel. Customers should retain original packaging, contact lens box, blister packaging, LOT / Batch Number, expiry date, affected lens, parcel packaging, and photos and/or videos showing the issue. An unboxing video is strongly recommended as supporting evidence, especially for missing, damaged or incorrect items, but its absence does not automatically remove any rights available under applicable law. TinieeLand may require the affected product to be returned or inspected before approving a replacement, refund or other resolution. Please do not dispose of the affected lens or packaging before the investigation is completed. 9. Manufacturing Defects Where a customer suspects a manufacturing defect, TinieeLand may require clear supporting evidence including photographs, videos, product packaging, LOT number and expiry information. Depending on the circumstances, the matter may also need to be referred to the supplier, distributor or manufacturer for investigation. A replacement or refund will only be processed after the claim has been reasonably verified, subject to applicable law. 10. Incorrect Power Selected by Customer Customers are responsible for selecting the correct contact lens power. If TinieeLand delivers the exact power selected and confirmed during checkout, TinieeLand is not responsible for vision issues caused solely by an incorrect prescription or power selected by the customer. If you are unsure about your prescription, please consult a qualified eye-care professional before placing an order. 11. Proper Use & Care Customers are responsible for following all product instructions relating to wearing, cleaning, handling, storage and replacement. TinieeLand will not be responsible, to the extent permitted by law, for problems resulting from misuse including wearing lenses longer than recommended; sleeping with lenses not intended for overnight wear; using lenses beyond their recommended replacement period; sharing contact lenses; using contaminated lenses or solutions; using unsuitable cleaning solutions; poor hygiene; incorrect storage; wearing damaged lenses; or continuing to wear lenses despite discomfort or irritation. Always follow the manufacturer’s instructions and professional eye-care advice. 12. Delivery Information Customers are responsible for providing an accurate recipient name, contact number, delivery address, postcode and state. TinieeLand will not be responsible for additional costs caused solely by incorrect or incomplete delivery information provided by the customer. Where a parcel is returned because of an incorrect address, unsuccessful delivery, refusal to accept the parcel or failure to collect the parcel, reasonable re-delivery charges may apply. Where the error is caused by TinieeLand, the matter will be resolved at TinieeLand’s expense as required by applicable law. 13. Courier & Delivery Delays Once an order has been handed to the courier, delivery times may be affected by circumstances outside TinieeLand’s direct control. TinieeLand will reasonably assist customers with courier-related enquiries or investigations where necessary. Customers should notify TinieeLand promptly if a parcel appears lost, damaged or has an abnormal delivery status. 14. Refunds & Exchanges Refunds and exchanges are assessed according to the circumstances of each case. Change-of-mind requests, incorrect customer selections or dissatisfaction with colour or wearing effect generally do not qualify for a refund or exchange where the correct, non-defective product has been supplied. Refunds or replacements may be considered where applicable, including incorrect products supplied by TinieeLand, missing products, verified manufacturing defects, products damaged before delivery, or other circumstances where a remedy is required under applicable law. Any approved refund will normally be processed using an appropriate payment method determined by TinieeLand, subject to the original transaction and applicable requirements. 15. Promotions & Discount Codes Promotional offers, vouchers, discount codes and free gifts may be subject to separate conditions. Unless otherwise stated, promotional codes cannot be combined; free gifts are subject to availability; promotional items may not be individually refunded for cash; and TinieeLand may correct obvious pricing or promotional errors before fulfilment. Any correction will be communicated to affected customers where necessary. 16. Product Availability All products are subject to availability. If a selected product, colour or power becomes unavailable, TinieeLand may contact the customer to offer an alternative product; a different colour or power where appropriate; store credit; a refund for the unavailable item; or another reasonable resolution agreed with the customer. TinieeLand will not substitute a materially different product without the customer’s agreement. 17. Limitation of Responsibility To the maximum extent permitted by applicable law, TinieeLand is not responsible for loss, injury or discomfort caused solely by incorrect information supplied by the customer; incorrect prescription selected by the customer; improper contact lens use; failure to follow product instructions; poor hygiene; wearing lenses beyond the recommended duration; or personal eye conditions or sensitivities not caused by a defective product. Nothing in these Terms & Conditions is intended to exclude or restrict any consumer right or remedy that cannot legally be excluded under Malaysian law. 18. Right to Investigate Claims TinieeLand reserves the right to investigate refund, replacement, missing-item, damaged-item and defect claims before providing a resolution. Customers may be required to provide reasonable supporting information or return the affected product. Providing false, altered or misleading evidence may result in a claim being rejected where permitted by law. 19. Terms Updates TinieeLand may update these Terms & Conditions from time to time. The applicable Terms & Conditions will generally be those displayed or accepted at the time the relevant order is placed, unless a change is required by law. 20. Acceptance By completing your purchase, you confirm that you have reviewed your order information; understand that contact lenses require proper care and use; understand that actual colour and wearing effects may vary; understand the applicable pre-order and delivery conditions; and have read and agreed to these Terms & Conditions. These Terms & Conditions are subject to applicable Malaysian law.